> For the complete documentation index, see [llms.txt](https://docs.timvero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.timvero.com/timveroos-admin-panel-documentation/v.8.2/ops/01-origination/documents.md).

# Documents

## Overview

This guide covers managing documents during the loan origination process. Documents include uploaded files (provided by applicants) and system-generated documents (created from templates).

**Navigation:** Application/Participant/Asset → Documents tab

The document system handles:

* Collection and verification of applicant documents
* Automatic generation of contracts and agreements
* Electronic signature workflows
* Document storage throughout the lifecycle

## Document Interface

### Accessing Documents

Documents are accessed through the **Documents** tab on:

* Application
* Participant
* Asset/Collateral
* Loan

### Document List View

Each entity's Documents tab displays:

* Document type
* Upload/generation date
* Available actions

## Uploaded Documents

### Types of Uploaded Documents

**Identity Documents:**

* National ID or passport
* Address verification
* Photographs
* Business registration (for SME lending)

**Financial Documents:**

* Bank statements
* Tax returns
* Income verification
* Business financial statements

**Collateral Documents:**

* Property ownership documents
* Appraisal reports
* Insurance policies

### Uploading Documents

**Steps:**

1. Navigate to the entity (Application, Participant, or Asset)
2. Open the **Documents** tab
3. Click **Upload** on required document type or click **+ New document**
4. Choose file(s) to upload
5. Select document type from dropdown (if using + New document)
6. Add description in Details field (optional)
7. Submit upload

**Result:** Document uploaded and available for verification.

### Viewing Documents

**Steps:**

1. Navigate to the **Documents** tab
2. Click on the document in the list
3. System opens document in viewer

> **Note:** Some formats require download before viewing.

### Document Actions

| Action       | Description                    |
| ------------ | ------------------------------ |
| **View**     | Open document in viewer        |
| **Download** | Save to local device           |
| **Delete**   | Remove document (if permitted) |

## Generated Documents

### System-Generated Documents

Documents automatically created from templates:

**Loan Documents:**

* Loan agreements
* Promissory notes
* Guarantor agreements
* Collateral agreements
* Payment schedules

**Compliance Documents:**

* Disclosure statements
* Terms and conditions
* Privacy notices

**Communication Documents:**

* Approval/decline letters
* Payment reminders
* Payoff statements

### Generation Process

**Automatic generation:**

1. Workflow reaches trigger point (e.g., application approval)
2. System generates documents from templates
3. Documents appear in Documents tab

## Document Signing

### Electronic Signature Process

**Prerequisites:**

* Document has been generated
* E-signature provider integration configured

**Process:**

1. System sends document for signature:
   * Identifies signers (borrower, guarantor)
   * Creates signature request
   * Sends notifications to signers
2. Signers receive links to sign
3. Each signer signs electronically
4. System tracks signature progress
5. After all signatures collected:
   * Signed version saved
   * Workflow continues

**Result:** Document signed by all parties; application proceeds to next stage.

### Manual Signature Process

**Process:**

1. User clicks **Sign** on the document
2. System records signature
3. Signed version saved
4. Workflow continues

## Document Templates

The system uses templates with dynamic variables that populate with application data.

**Common variables:**

* `{{borrower.name}}` - Borrower name
* `{{loan.amount}}` - Loan amount
* `{{loan.term}}` - Loan term
* `{{product.interest_rate}}` - Interest rate
* `{{schedule.payment_amount}}` - Payment amount

> **Note:** Available variables depend on project data model.

## Troubleshooting

### Upload Fails

**Possible causes:**

* File size exceeds limit
* Unsupported file format
* Network connection issues
* Permission restrictions

**Resolution:**

* Check file size and compress if needed
* Verify file format is supported
* Retry upload
* Check upload permissions

### Document Not Appearing After Upload

**Possible causes:**

* Upload not completed
* Uploaded to wrong entity
* Processing delay

**Resolution:**

* Verify upload completed successfully
* Check correct entity selected
* Refresh the page

### Cannot Delete Document

**Possible causes:**

* Document past deletion stage
* Document is signed
* Permission restrictions

**Resolution:**

* Check document status
* Verify delete permissions
* Contact administrator if needed

### Generated Document Contains Incorrect Data

**Possible causes:**

* Incorrect data in application
* Template error
* Missing template variables

**Resolution:**

* Check application data accuracy
* Regenerate document if available
* Report template errors to administrator

## Related Configuration

* [Document Templates (Setup)](/timveroos-admin-panel-documentation/v.8.2/setup/05-documents/document-templates.md)
* [Documentation Requirements (Setup)](/timveroos-admin-panel-documentation/v.8.2/setup/03-products/documentation-requirements.md)

## Related Topics

* [Applications](/timveroos-admin-panel-documentation/v.8.2/ops/01-origination/applications.md) - Application management
* [Participants](/timveroos-admin-panel-documentation/v.8.2/ops/01-origination/participants.md) - Participant management
* [Collateral](/timveroos-admin-panel-documentation/v.8.2/ops/01-origination/collateral.md) - Collateral documents

***

*For additional support, consult your supervisor or system administrator.*


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