Documentation Requirements

Overview

Credit products can specify required documentation that must be collected during the lending process. Documentation requirements define which document types are needed and at which stages of the process they must be provided.

Configuration Architecture

Two-Layer Configuration:

SDK Layer: Document States and Types

Configured By: Implementation team during platform setup

SDK Configuration Defines:

1. Document States: When documents are required in the process

   • Application Submission

   • Underwriting Stage

   • Pre-Approval

   • Before Disbursement

   • Post-Disbursement (servicing docs)

2. Document Types: Available document categories

   • Proof of Income (pay stubs, tax returns, bank statements)

   • Identity Verification (passport, national ID, driver's license)

   • Address Verification (utility bills, lease agreements)

   • Employment Verification (employment letter, HR confirmation)

   • Collateral Documentation (vehicle registration, property title)

   • Bank Statements

   • Tax Returns

   • Business Financial Statements (for business loans)

SDK Documentation:

• Document States Configuration - Defining process stages

• Document Type Definitions - Available document categories

Admin Panel Layer: Product-Specific Requirements and Templates

Configured By: Business users, product managers

Admin Panel Configuration:

1. Select which document types are required for specific product

2. Assign document types to process stages

3. Configure document templates (if system generates documents)

Configuring Documentation Requirements for Products

Accessing Documentation Configuration

Navigation:

1. Navigate to Admin Panel → Credit Products

2. Select the product to configure

3. Open Documentation Requirements tab

Step 1: Select Required Document Types

View checklist of available document types (defined in SDK) and select which are required for this product:

Example for Personal Loan Product:

Required Documentation Checklist:
☑ Proof of Income
  - Pay Stubs (last 3 months)
  - Bank Statements (last 6 months)
☑ Identity Verification
  - National ID or Passport
☑ Address Verification
  - Utility Bill or Lease Agreement
☐ Collateral Documentation (not applicable for unsecured)
☐ Business Financial Statements (not applicable for personal loan)

Example for Auto Loan Product:

Required Documentation Checklist:
☑ Proof of Income
☑ Identity Verification
☑ Address Verification
☑ Collateral Documentation
  - Vehicle Registration
  - Vehicle Insurance Policy
  - Vehicle Inspection Report
☐ Business Financial Statements

Example for Business Loan Product:

Required Documentation Checklist:
☑ Proof of Income (business + personal)
☑ Identity Verification (business owners)
☑ Address Verification (business address)
☑ Business Financial Statements
  - Balance Sheet
  - Income Statement
  - Cash Flow Statement (last 2 years)
☑ Tax Returns
  - Business Tax Returns (last 2 years)
  - Personal Tax Returns of owners
☐ Collateral Documentation (if secured)

Step 2: Assign Documents to Process Stages

For each selected document type, specify when it must be provided:

Stage Assignment:

Document Type: Proof of Income

Required At Stage: [Dropdown]
Options (from SDK configuration):
- Application Submission
- Underwriting Stage ← Selected
- Pre-Approval
- Before Disbursement

Result: Proof of Income must be uploaded before underwriting can begin

Multiple Stages Example:

Document Type: Vehicle Insurance Policy

Required At Stages:
☑ Pre-Approval (proof of insurability)
☑ Before Disbursement (active policy required)

Result: Initial insurance quote needed for approval, active policy before funds released

Step 3: Configure Document Templates (if applicable)

If the system generates documents for the product (e.g., loan agreements, disclosure forms):

1. Select which templates to use

2. Templates are created separately in Admin Panel → Document Templates

3. Map templates to generation triggers (approval, acceptance, disbursement)

Example:

Product: Personal Loan

Generated Documents:
- Loan Offer Letter → Template: "Personal Loan Offer 2025"
  - Generate on: Application Approved
  
- Loan Agreement → Template: "Personal Loan Agreement Standard"
  - Generate on: Offer Accepted
  
- Amortization Schedule → Template: "Payment Schedule"
  - Generate on: Loan Disbursement

Step 4: Set Validation Rules

Configure validation for uploaded documents:

Validation Options:

• Expiration Date Check: Document must be valid (e.g., ID not expired)

• Document Age: Maximum age of document (e.g., bank statements < 90 days old)

• Required Fields: Specific data points must be extractable (if using OCR)

• File Format: Accepted file types (PDF, JPG, PNG)

• File Size Limits: Maximum file size

Example Validation:

Document Type: National ID

Validation Rules:
☑ Must not be expired
☑ Maximum age: Current (not expiring within 6 months)
☑ Accepted formats: PDF, JPG, PNG
☑ Maximum file size: 5MB
☑ Required OCR fields: ID Number, Name, Date of Birth, Expiration Date

Step 5: Configure Exception Handling

Define what happens when required documents are missing or invalid:

Exception Options:

• Block Process: Cannot proceed without document

• Allow with Manual Override: Requires approval to proceed

• Alternative Documentation: Accept substitute document types

• Exception Workflow: Route to specific approval process

Example:

Document Type: Proof of Income

If Missing or Invalid:
→ Block underwriting process
→ Send notification to applicant requesting document
→ Set SLA: 5 business days to provide
→ If not provided within SLA: Application auto-declined

Alternative Options:
☑ Allow manual override by Senior Underwriter
☑ Accept alternative: Last 6 months bank statements instead of pay stubs

Product-Specific Documentation Examples

Personal Loan (Unsecured)

Document Requirements:

• Proof of Income: Required at Underwriting

• Identity Verification: Required at Application Submission

• Address Verification: Required at Underwriting

• Credit Report: Auto-pulled by system

Documentation Template:

• Loan Offer Letter

• Loan Agreement

• Disclosure Documents (regulatory)

Auto Loan (Secured)

Document Requirements:

• All Personal Loan documents PLUS:

• Vehicle Information: Required at Application Submission

• Vehicle Inspection Report: Required at Pre-Approval

• Vehicle Insurance: Required at Pre-Approval and Before Disbursement

• Vehicle Registration: Required at Before Disbursement

Documentation Template:

• Loan Offer Letter (includes vehicle details)

• Auto Loan Agreement

• Security Agreement (vehicle as collateral)

• Disclosure Documents

Mortgage Loan

Document Requirements:

• Enhanced income verification (2 years history)

• Property Appraisal: Required at Underwriting

• Property Title Search: Required at Pre-Approval

• Home Insurance: Required at Pre-Approval and Before Disbursement

• Property Tax Documentation: Required at Underwriting

• Employment Verification Letter: Required at Underwriting

Documentation Template:

• Pre-Approval Letter

• Loan Estimate (regulatory requirement)

• Closing Disclosure (regulatory requirement)

• Mortgage Agreement

• Deed of Trust / Mortgage Deed

Document Collection Workflow

From Applicant Perspective

Step 1: Application Submission

• System shows required documents for selected product

• Applicant uploads Application Submission stage documents

• System validates file formats and basic requirements

Step 2: Underwriting Stage

• If Underwriting stage documents missing, system requests them

• Notification sent to applicant

• Application cannot proceed until documents provided

Step 3: Pre-Approval

• Additional documents may be required based on risk assessment

• System validates document quality and content

• Manual review by underwriter

Step 4: Before Disbursement

• Final documents collected (insurance policies, signed agreements)

• System validates all stages have required documents

• Blocks disbursement if any documents missing

From Admin Perspective

Document Status Dashboard:

Application #12345 - Auto Loan

Document Status:
✓ Proof of Income (3 files) - Verified
✓ Identity Verification (1 file) - Verified
✓ Vehicle Registration (1 file) - Verified
✗ Vehicle Insurance Policy - MISSING
  Status: Requested from applicant (2 days ago)
  SLA: 3 days remaining

Action Required: Cannot disburse without insurance policy

Implementation Resources

Through the Admin Panel

• Credit Product Configuration - Setting up product documentation requirements

• Document Templates - Creating generated document templates

• Document Management - Monitoring document collection

Through the SDK

• Document States Configuration - Defining process stages

• Document Type Definitions - Available document categories

• Document Validation Rules - OCR and validation logic

Related Topics

• Credit Product Setup - Comprehensive product configuration

• Document Management - Document collection and verification

• Workflow Engine - Document-driven process flows

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For additional support, consult implementation team.