User's Assignement to Warning (-s)

Access and Permissions

The system implements a role-based access control model within each department. Two permission levels are available:

• Worker permissions: Basic operational access

• Supervisor permissions: Extended operational access with assignment capabilities

Warning Assignment Process

Assignment Options

Users encountering warnings at the application level have different options based on their permission level:

• Workers can use the "Assign to Me" option

• Supervisors have access to both "Assign to Me" and "Assign to" options, allowing them to distribute work among department workers

Cross-Department Processing

Multiple departments can process warnings simultaneously. Each warning must be assigned to a user within the relevant department. For example:

• Underwriting department warnings must be handled by underwriting staff

• If set up, AML department warnings must be handled by AML staff

Warning Resolution Workflow

Approval Process

• Users can approve warnings relevant to their department

• Approvals can be reverted while other warnings of this department remain unresolved

• Multiple warnings can be processed in parallel across departments

Decline Process

• Declining uses a predefined catalog of reasons to facilitate analytics

• A decline action:

  • Affects all warnings across all departments

  • Declines the entire application (if the role of participant is a borrower)

  • Cannot be reverted

Work Reassignment

• Users can relinquish assigned warnings using a specific "Drop Work" action

• Subsequently:

  • Another user can self-assign the warnings

  • A supervisor can reassign the warnings

• If previous resolutions exist:

  • New assignees can view prior resolution decisions

  • Approval decisions can be reverted if the new assignee disagrees

  • Decline decisions remain permanent

Approval example powered by Form-builder:

Declining example powered by Form-builder:

Reversion option:

Status Visualization

• Approved warnings have a distinct visual indicator (visable on the screenshot above)

• Declined warnings:

  • Display their status clearly

  • Mark unresolved warnings as not applicable

  • Indicate the declined status of the entire application

Supporting Features

Documentation

• Comment fields are available on all forms for detailed explanations

• Document attachments can be added via the SDK