Operations

Overview

timveroOS provides daily operational tools for managing applications, processing manual reviews, communicating with customers, and monitoring loan performance. These tools are used by loan officers, underwriters, and servicing staff.

Why This Matters

Operational efficiency depends on users finding what they need and acting on it:

• Finding: Search and filter across clients, applications, and loans

• Acting: Process warnings, record payments, monitor covenants

timveroOS organizes this through CRM interfaces for entity management and Launchpad for exception handling. Users see work relevant to their role and department, with clear actions available at each step.

CRM (Entity Management)

The operational interface for searching, viewing, and managing entities:

Capability	Description
Global Search	Find clients, applications, or loans by ID, name, phone, or document number
List Views	Filter and sort entities by status, date, product, or custom criteria
Status Tracking	Monitor entity progress through Business Process stages
Labels	Apply custom tags for additional categorization beyond status

Launchpad (Manual Review)

Queue management for cases requiring human decisions:

Concept	Description
Warning Queue	Cases with Warning Facts awaiting review, filtered by department
Assignment	Cases assigned to specific users or available for team pickup
Resolution	Reviewer completes decision form, workflow continues

Tabs:

• All — All warnings for your department

• To Be Assigned — Unassigned cases needing pickup

• Assigned to Me — Your personal queue

Notifications

Automated communications throughout the lending lifecycle:

Aspect	Description
Events	Triggers defined in SDK (application received, decision made, payment due)
Templates	Message content configured in Admin Panel
Channels	Delivery methods (email, SMS, letter)

Covenants and Monitoring

Track contractual obligations on active loans:

Concept	Description
Covenant	Contractual condition borrower must maintain (e.g., insurance coverage, financial ratio)
Anchored Value	Baseline metric captured at origination for comparison
Monitoring	Periodic evaluation triggers alerts on covenant breaches

Where to Configure

Aspect	Layer	Documentation
Notification events	SDK	Notification Management
Covenant definitions	Admin Panel Setup	Covenants Setup
Notification templates	Admin Panel Setup	Notification Templates
User departments	Admin Panel Setup	User Management
Application processing	Admin Panel OPS	Applications
Manual decisions	Admin Panel OPS	Manual Decisions
Loan tracking	Admin Panel OPS	Loan Tracking
Covenant monitoring	Admin Panel OPS	Covenant Monitoring

Related Topics

• Decision Automation — How Warning Facts route to Launchpad

• Lending Process — Origination and servicing workflows

• System Entities — Entity statuses and structures

---

timveroOS: Streamlined daily operations