Documents

Overview

This guide covers managing documents during the loan origination process. Documents include uploaded files (provided by applicants) and system-generated documents (created from templates).

Navigation: Application/Participant/Asset → Documents tab

The document system handles:

• Collection and verification of applicant documents

• Automatic generation of contracts and agreements

• Electronic signature workflows

• Document storage throughout the lifecycle

Document Interface

Accessing Documents

Documents are accessed through the Documents tab on:

• Application

• Participant

• Asset/Collateral

• Loan

Document List View

Each entity's Documents tab displays:

• Document type

• Upload/generation date

• Available actions

Uploaded Documents

Types of Uploaded Documents

Identity Documents:

• National ID or passport

• Address verification

• Photographs

• Business registration (for SME lending)

Financial Documents:

• Bank statements

• Tax returns

• Income verification

• Business financial statements

Collateral Documents:

• Property ownership documents

• Appraisal reports

• Insurance policies

Uploading Documents

Steps:

1. Navigate to the entity (Application, Participant, or Asset)

2. Open the Documents tab

3. Click Upload on required document type or click + New document

4. Choose file(s) to upload

5. Select document type from dropdown (if using + New document)

6. Add description in Details field (optional)

7. Submit upload

Result: Document uploaded and available for verification.

Viewing Documents

Steps:

1. Navigate to the Documents tab

2. Click on the document in the list

3. System opens document in viewer

Note: Some formats require download before viewing.

Document Actions

Action	Description
View	Open document in viewer
Download	Save to local device
Delete	Remove document (if permitted)

Generated Documents

System-Generated Documents

Documents automatically created from templates:

Loan Documents:

• Loan agreements

• Promissory notes

• Guarantor agreements

• Collateral agreements

• Payment schedules

Compliance Documents:

• Disclosure statements

• Terms and conditions

• Privacy notices

Communication Documents:

• Approval/decline letters

• Payment reminders

• Payoff statements

Generation Process

Automatic generation:

1. Workflow reaches trigger point (e.g., application approval)

2. System generates documents from templates

3. Documents appear in Documents tab

Document Signing

Electronic Signature Process

Prerequisites:

• Document has been generated

• E-signature provider integration configured

Process:

1. System sends document for signature:

   • Identifies signers (borrower, guarantor)

   • Creates signature request

   • Sends notifications to signers

2. Signers receive links to sign

3. Each signer signs electronically

4. System tracks signature progress

5. After all signatures collected:

   • Signed version saved

   • Workflow continues

Result: Document signed by all parties; application proceeds to next stage.

Manual Signature Process

Process:

1. User clicks Sign on the document

2. System records signature

3. Signed version saved

4. Workflow continues

Document Templates

The system uses templates with dynamic variables that populate with application data.

Common variables:

• {{borrower.name}} - Borrower name

• {{loan.amount}} - Loan amount

• {{loan.term}} - Loan term

• {{product.interest_rate}} - Interest rate

• {{schedule.payment_amount}} - Payment amount

Note: Available variables depend on project data model.

Troubleshooting

Upload Fails

Possible causes:

• File size exceeds limit

• Unsupported file format

• Network connection issues

• Permission restrictions

Resolution:

• Check file size and compress if needed

• Verify file format is supported

• Retry upload

• Check upload permissions

Document Not Appearing After Upload

Possible causes:

• Upload not completed

• Uploaded to wrong entity

• Processing delay

Resolution:

• Verify upload completed successfully

• Check correct entity selected

• Refresh the page

Cannot Delete Document

Possible causes:

• Document past deletion stage

• Document is signed

• Permission restrictions

Resolution:

• Check document status

• Verify delete permissions

• Contact administrator if needed

Generated Document Contains Incorrect Data

Possible causes:

• Incorrect data in application

• Template error

• Missing template variables

Resolution:

• Check application data accuracy

• Regenerate document if available

• Report template errors to administrator

Related Configuration

• Document Templates (Setup)

• Documentation Requirements (Setup)

Related Topics

• Applications - Application management

• Participants - Participant management

• Collateral - Collateral documents

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For additional support, consult your supervisor or system administrator.