Workflow Management
Overview
Workflow management in timveroOS enables the creation of automated decision processes that guide applications through systematic evaluation stages. This section covers the configuration of decision logic, automated processing rules, and manual review integration.
Before You Begin
Important: This section covers Workflow Engine workflows for automated decision-making. For information about overall business process flows (application stages, state management), consult your SDK documentation or development team.
See Workflows vs Business Processes for detailed distinctions.
Configuration Components
Understand the core concepts of workflow design, including state management, transitions, and the visual workflow builder interface.
Configure automated decision logic using the three-zone model (automatic approval, manual review, automatic decline) with visual workflow tools.
Set up human review processes for cases requiring expert judgment, including department routing and resolution workflows.
Workflow Architecture
Core Concepts
timveroOS workflows operate on an event-driven model where:
Applications move through defined states
Transitions occur based on configured conditions
Actions execute automatically at specific points
Exceptions route to appropriate handlers
Visual Workflow Designer
The platform provides a drag-and-drop interface for building workflows without programming, though scripting capabilities are available for complex logic.
Technical Implementation Note
Beyond visual workflows configured in the admin panel, timveroOS provides Entity Checkers through SDK customization:
Entity Checker Capabilities:
Monitor database changes in real-time
Execute business rules automatically
Synchronize data across entities
Implement conditional logic
Common Implementation Patterns:
Status updates based on document completion
Workflow initiation triggered by entity state changes
Cross-entity data synchronization
Automated compliance monitoring
Configuration Requirements: Entity Checkers are implemented through SDK development using the framework's base classes. Each checker monitors specific entity changes and executes defined business logic.
Note: Entity Checker implementation requires SDK development resources. Contact your implementation team for automation requirements.
Key Features
Three-Zone Decision Model
Workflows categorize decisions into operational zones:
Green Zone: Automatic approval for clear qualifications
Yellow Zone: Manual review for edge cases
Red Zone: Automatic decline for disqualifying factors
Component Types
Tasks: Actions performed within workflows
Expression evaluation
Data source loading
Profile updates
Alert/warning generation
Logic Functions: Control flow elements
Conditional branching (Switch)
Workflow interruption
Parallel processing
Loop constructs
Integration Capabilities
Workflow Engine workflows integrate with:
External data sources for participant/asset evaluation
Document generation based on participant/asset requirements
Notification systems for status updates
Pricing engines using participant profile data
Launchpad queues for manual review
Note: Integration is driven by the participant and asset types being evaluated, not by direct product configuration.
Configuration Process
Building Workflows
Define Process Flow
Map business requirements
Identify decision points
Determine data needs
Plan exception handling
Configure Components
Add workflow tasks
Set up logic branches
Configure data connections
Define outputs
Set Decision Criteria
Establish approval thresholds
Configure decline triggers
Define manual review conditions
Set up escalation rules
Test and Validate
Run test scenarios
Verify decision accuracy
Check integration points
Validate outputs
Department Integration
Warning Configuration
Manual review triggers (warnings) route to specific departments:
Underwriting: Credit and income exceptions
KYC: Identity verification issues
AML: Transaction pattern concerns
Financial: Complex analysis needs
Launchpad Connection
Workflows automatically create work items in the Launchpad for:
Manual review assignments
Exception handling
Approval workflows
Quality control checks
Profile Management
Automated Profile Building
Workflows construct participant profiles by:
Retrieving external data
Calculating derived attributes
Storing results for downstream use
Updating throughout the process
Profile Usage
Generated profiles feed into:
Pricing calculations
Product eligibility
Document generation
Risk assessment
Best Practices
Workflow Design
Start with simple, proven processes
Add complexity incrementally
Document decision logic clearly
Test thoroughly before deployment
Performance Optimization
Minimize external data calls
Cache frequently used data
Optimize decision paths
Monitor execution times
Exception Handling
Plan for data unavailability
Configure fallback options
Set up manual overrides
Track exception frequency
Compliance Considerations
Document all decision criteria
Maintain audit trails
Enable decision explanations
Regular review and updates
Common Configurations
Application Processing
Initial data validation
Credit bureau integration
Risk scoring calculation
Automated decisioning
Document Workflows
Requirement identification
Generation triggering
Collection tracking
Completion verification
Servicing Workflows
Payment processing
Delinquency management
Modification handling
Collections procedures
Monitoring and Optimization
Performance Tracking
Monitor workflow effectiveness through:
Execution times
Decision distribution
Exception rates
Process bottlenecks
Continuous Improvement
Regular performance reviews
User feedback integration
Process refinement
Technology updates
Getting Started
Begin with Workflow Fundamentals to understand core concepts, then progress through decision automation configuration and manual review setup. Each component builds upon previous knowledge to create comprehensive lending automation.
For additional workflow configuration support, consult your implementation team or system documentation.
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