Process Automation

What is Process Automation?

Process automation in TimveroOS refers to workflow-based execution of lending operations with minimal manual intervention. The platform uses Business Processes, Workflows, status management, and event-driven notifications to orchestrate complex lending operations across multiple systems and user roles.

Automation Capabilities

1. Business Process Orchestration

What Business Processes Do:

• Define the stages of an application or loan journey

• Manage status transitions between stages

• Control document requirements per stage

• Enforce sequential processing rules

• Track progress visibility for all stakeholders

Business Process Components:

• Stages (e.g., "Application", "Assessment", "Approval", "Disbursement")

• Status definitions within each stage

• Transition rules between statuses

• Role-based access per stage

• Required documents per stage

Configuration:

• SDK (Development team): Entity Statuses, Business Process Setup - Business Process entity structure, stage definitions

• Admin Panel: Status and transition configuration

2. Workflow-Based Decision Execution

What Workflows Do:

• Execute decision logic without code

• Retrieve data from external sources

• Transform data through mappings

• Evaluate conditions and rules

• Make automated decisions or route to manual review

Workflow Components:

• Workflow Tool (visual designer)

• Nodes (Load Data Source, Expression, Decision Table, Switch)

• Mappings (JavaScript/Python for data transformation)

• Decision thresholds

• Manual review routing logic

Workflow Types:

• Preliminary scoring (fast, low-cost assessment)

• Detailed scoring (comprehensive risk evaluation)

• Verification workflows (identity, income, fraud)

• Collection workflows (delinquency management)

Configuration:

• SDK (Development team): Workflow Integration - Workflow execution engine, Data Source connections

• Admin Panel: Workflow Management, Decision Automation - Workflow design and configuration

3. Document Automation

Document Generation:

• Template-based document creation

• Transaction data merge

• Dynamic content based on business rules

• Multi-language support

• Format flexibility (PDF, DOCX, HTML)

Document Lifecycle:

• Generation triggered by status transitions

• E-signature integration

• Storage and retrieval

• Version control

• Audit trail maintenance

Document Types:

• Contracts and agreements

• Disclosure statements

• Notices and communications

• Reports and statements

• Internal forms

Configuration:

• SDK (Development team): Document Management, Document Templates - Document entity, template logic

• Admin Panel: Document Management - Template configuration

4. System Integration

Integration Capabilities:

• Real-time API calls to external systems

• Data synchronization between systems

• Error handling and retry logic

• Data transformation through mappings

• Asynchronous processing support

Integration Types:

• Data Sources: Credit bureaus, banking data, KYC providers

• Core Systems: Accounting, CRM, payment processors

• Communication: Email, SMS, messaging platforms

• Document Platforms: E-signature, storage, management

Configuration:

• SDK (Development team): DataSource Integration - Data Source connections, API integration

• Admin Panel: Data Sources, Feature Store - Data source configuration

5. Event-Driven Notifications

Notification Triggers:

• Status transitions (e.g., "Application Approved")

• Date-based events (e.g., payment due date approaching)

• Threshold breaches (e.g., delinquency status change)

• Manual triggers (e.g., staff-initiated communication)

Notification Channels:

• Email

• SMS

• Push notifications (mobile app)

• In-app messages

• Physical mail

Notification Components:

• Templates with placeholders

• Channel selection logic

• Delivery tracking

• Customer preference management

• Regulatory compliance tracking

Configuration:

• SDK (Development team): Notification event setup - Event definitions

• Admin Panel: Notification Configuration, Notification Management - Templates and delivery

Automation Process Examples

Automated Credit Decision

1. Application Submitted → Status: "New"

2. Preliminary Workflow Triggered

   • Workflow retrieves internal customer data

   • Quick scoring calculation executes

   • Decision: Continue to detailed assessment or decline

3. Detailed Workflow Triggered (if preliminary passes)

   • Data Source call to credit bureau

   • Mapping transforms bureau data

   • Scoring workflow evaluates complete profile

   • Decision: Approve, Decline, or Manual Review

4. Automated Actions

   • If Approved: Generate offer, send notification, update status to "Offer Sent"

   • If Declined: Send decline notification, update status to "Declined"

   • If Manual Review: Assign to reviewer, update status to "Under Review"

Payment Processing Automation

1. Payment Received → Transaction entity created

2. Workflow Executes

   • Identify loan account

   • Apply allocation rules (fees → interest → principal)

   • Update loan balance

   • Update schedule if needed

3. Status Updates

   • If payment brings loan current: Status "Active"

   • If payment during delinquency: Status updated based on remaining past-due

4. Notifications Triggered

   • Payment confirmation to customer

   • Receipt generation

   • Alert to staff if exception occurred

Document Generation Automation

1. Status Transition → "Approved" → "Contract Generation"

2. Document Template Selected

   • System identifies required contract template

   • Template matches product type and regulatory requirements

3. Data Merge

   • Application data inserted into template

   • Participant information populated

   • Product terms filled

   • Calculations executed (fees, schedules)

4. Document Finalization

   • PDF generated

   • E-signature workflow initiated

   • Document stored with version tracking

   • Notification sent to customer for signing

Automation Configuration Requirements

Data Requirements

For Workflow Automation:

• Clean, structured data in entities

• Standardized field names and formats

• Complete data validation rules

• Historical data for testing

For Document Automation:

• Template structure aligned with data model

• Placeholder mapping documented

• Calculation logic defined

• Multi-language content prepared

Process Requirements

For Business Process Automation:

• Clear stage definitions

• Status transition rules documented

• Role responsibilities defined

• Exception handling procedures

For Integration Automation:

• External system endpoints documented

• Data mapping specifications

• Error handling requirements

• Retry logic defined

Implementation Resources

Through SDK (Development team)

• Data Model Setup - Entity and Business Process structure

• Entity Statuses - Status management

• Workflow Integration - Workflow engine setup

• DataSource Integration - External system connections

• Document Management - Document framework

• Document Templates - Template implementation

Through Admin Panel

Workflow Configuration:

• Workflow Management - Create and manage workflows

• Decision Automation - Configure decision logic

• Workflow vs Business Process - Understanding the difference

Document Configuration:

• Document Management - Template setup

Notification Configuration:

• Notification Configuration - Event and template setup

• Notification Management - Delivery management

Integration Configuration:

• Data Sources - External system connections

• Feature Store - Data aggregation

Related Topics

• Workflow Tool - Detailed workflow design guide

• Business Process vs Workflow - Understanding the distinction

• Status Management - Status and transition configuration

• Notifications - Notification system details

• Document Management - Document entity structure

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TimveroOS: Workflow-driven lending automation