Manual Review Process
Overview
The manual review process in timveroOS enables structured human decision-making for cases that require expert judgment beyond automated rules. The system routes these cases through department-based queues, provides comprehensive review interfaces, and maintains complete audit trails for all decisions.
Manual Review Triggers
Manual reviews are initiated when workflows generate warning facts that indicate:
Edge cases requiring human judgment
Regulatory compliance requirements
Data quality issues needing verification
High-value transactions requiring additional scrutiny
Department-Based Review Model
Department Configuration
Manual reviews are routed to specific departments based on expertise, for example:
Underwriting: Credit analysis and financial assessment
KYC: Identity verification and documentation review
AML: Transaction pattern and compliance review
Financial: Complex financial analysis and verification
Any custom one
Departments are configured in Settings → Catalogs → Decision Departments.
The Launchpad Interface
The Launchpad serves as the central hub for manual review management:
Queue Management
Three-View System
The Launchpad provides three operational views:
1. All Items View
Shows all warnings requiring attention from the department, enabling:
Workload monitoring
Priority assessment
Resource planning
2. To Be Assigned View
Displays unassigned warnings for:
Self-assignment by workers
Assignment by supervisors
Priority-based processing
3. Assigned to Me View
Personal work queue showing:
Assigned warnings
Status tracking
Action requirements
Assignment Process
Assignment Options
Based on user permissions:
Workers can:
Self-assign items from unassigned queue
Process assigned warnings
Complete review actions
Supervisors can:
Assign items to team members
Reassign between workers
Monitor team performance
Override assignments
Assignment Workflow
Warning appears in department queue
User assigns (self or to team member)
Assignee processes warning
Decision recorded and actioned
Review Interface
The review interface provides:
Warning details and context
Application information
Required actions
Decision options
Decision Actions
Approval Process
Approval characteristics:
Allows process continuation despite warning
Can be reversed while other warnings pending
Updates participant profile if forms completed
Maintains complete audit trail
Decline Process
Decline characteristics:
Uses predefined reason catalog
Affects entire application
Cannot be reversed
Triggers adverse action processes
Multi-Department Coordination
Parallel Processing
Multiple departments can work simultaneously:
Coordination rules:
Each department handles assigned warnings independently
Any department decline results in application decline
All warnings must be resolved for approval
Real-time status synchronization
Status Tracking
Visual indicators show warning status:
Work Reassignment
The system supports flexible reassignment:
Drop Work Action: Users can relinquish assigned warnings Reassignment Options:
Another user can self-assign dropped items
Supervisors can reassign to different team members
Previous decisions visible to new assignees
Approval decisions can be reversed by new assignee
Decline decisions remain permanent
Form Integration
Data Collection Forms
When automated systems cannot determine values:
Forms enable:
Structured data capture
Profile attribute updates
Decision documentation
Compliance requirements
Form Assignment
Link forms to specific warning types:
Quality Control
Decision Documentation
All manual reviews maintain:
Complete audit trails
Decision rationale
Supporting documentation
Timestamp records
User identification
Reversal Capabilities
Approved decisions can be reversed if:
Other department warnings remain unresolved
User has appropriate permissions
Application not yet finalized
Valid reason provided
Performance Monitoring
Tracking Capabilities
The system tracks:
Review completion times
Decision distribution
Department workloads
User productivity
Operational Insights
Monitor for:
Bottlenecks in specific departments
Aging unassigned items
Decision consistency
Process efficiency
Integration Points
Workflow Integration
Manual reviews integrate with:
Automated workflows that generate warnings
Profile updates that flow to pricing
Document requirements
Notification systems
System Components
Connected to:
Workflow Engine: Warning generation
Launchpad: Queue management
Form Builder: Data collection
Reporting: Analytics and metrics
Configuration Guidelines
Department Setup
Align departments with organizational structure
Define clear responsibilities
Establish appropriate access levels
Monitor workload distribution
Warning Configuration
Map warning types to departments
Configure associated forms
Define escalation rules
Process Optimization
Regular review of assignment patterns
Monitor resolution times
Identify recurring issues
Adjust routing as needed
Common Use Cases
Credit Exceptions
Income verification issues
Employment confirmation
Debt-to-income anomalies
Credit report discrepancies
Compliance Reviews
Identity verification failures
Document authenticity concerns
Regulatory flag triggers
Enhanced due diligence needs
Operational Issues
System data conflicts
Missing information
Process exceptions
Special circumstances
Next Steps
With manual review processes configured, explore:
Launchpad - Detailed queue management
Form Builder - Custom form creation
Analytics - Performance monitoring
For additional manual review configuration support, consult your implementation team or system documentation.
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