Manual Review

Understanding Manual Review in timveroOS

Manual review represents the system's capability to route specific cases to human specialists when automated assessment identifies facts requiring attention. This functionality ensures that complex or exceptional cases receive appropriate expert evaluation within the automated lending framework.

System Architecture for Manual Review

The manual review process integrates with the automated workflow system through specific mechanisms:

Warning Facts According to the system documentation, workflows can generate Warning Facts that:

• Save parameters requiring manual service review

• Specify the department responsible for manual underwriting

• Include the form that department employees must complete

• Route cases to appropriate specialists

This mechanism ensures cases requiring human judgment are properly identified and routed while maintaining process efficiency for standard cases.

How Manual Review Works

Workflow Integration

The manual review process is triggered through the Workflow Tool:

Save Warning Fact Node This workflow node enables:

• Identification of values requiring specialist attention

• Department assignment for review

• Form specification for data collection

• Documentation of review requirements

When a workflow encounters conditions requiring manual review, it creates a Warning Fact that places the participant or asset in the Yellow Zone, indicating manual intervention is needed.

Zone Classification

The system implements three zones for scoring outcomes:

• Green Zone: No issues identified, processing continues automatically

• Yellow Zone: Manual review required, specialists must evaluate

• Red Zone: Stop factors present, automatic decline

Manual review specifically handles Yellow Zone cases where human expertise adds value to the decision process.

Configuration Components

Prerequisites for Manual Review

Before implementing manual review workflows, ensure:

• Decision Departments Catalog: Configure departments that handle manual reviews

• FormBuilder Forms: Create forms for specialists to complete during review

• Workflow Configuration: Design flows that identify review triggers

• User Roles: Establish permissions for review activities

Department-Based Routing

The system supports routing to different departments based on the type of review needed. Each Warning Fact specifies:

• Target department for review

• Specific form to be completed

• Context for the review requirement

• Expected decision output

Form-Based Data Collection

When manual review is required:

• System presents configured FormBuilder forms

• Specialists input additional information or decisions

• Form data updates participant/asset profiles

• Process continues based on review outcome

Integration with Other Components

Profile Building

Manual review can contribute to profile building when:

• Automated data sources lack required information

• Human judgment determines profile attributes

• Specialists override or supplement automated assessments

• Forms capture data not available through integration

Workflow Continuation

After manual review completion:

• Workflow resumes from review point

• Decision incorporates manual input

• Profile reflects specialist determinations

• Process proceeds to next stage

Audit Trail

The system maintains comprehensive documentation:

• Review triggers and reasons

• Assigned departments and reviewers

• Decisions and supporting data

• Timeline of review activities

Implementation Approach

Identifying Review Requirements

Determine when manual review adds value:

• Cases with incomplete automated data

• Situations requiring policy interpretation

• High-value or strategic relationships

• Regulatory compliance requirements

Designing Review Workflows

Configure workflows to trigger manual review:

1. Identify conditions requiring human judgment

2. Add Save Warning Fact nodes at decision points

3. Specify appropriate departments

4. Link to relevant review forms

Creating Review Forms

Design forms for efficient review:

• Include only necessary fields

• Provide context from automated assessment

• Enable clear decision documentation

• Support required data collection

Training Review Teams

Prepare specialists for their role:

• Understand workflow integration

• Master form completion

• Learn decision documentation

• Practice consistent evaluation

System Benefits

Process Efficiency

• Automated handling of standard cases

• Focused human attention on exceptions

• Streamlined review interfaces

• Quick decision implementation

Decision Quality

• Expert judgment for complex cases

• Consistent review standards

• Documented decision rationale

• Learning capture for improvement

Compliance Support

• Regulatory requirement satisfaction

• Complete audit documentation

• Standardized review processes

• Traceable decision paths

Implementation Resources

Through the Admin Panel (Step 1)

Configure manual review through:

• Workflow Management - Review workflow design

• Form Builder - Review form creation

• User Management - Reviewer permissions

• Catalogs - Catalogs for setting up Departments where Users work

Through the SDK

(No settings in the SDK)

Key Considerations

System Design

• Manual review complements automated assessment

• Warning Facts drive review routing

• Forms capture specialist decisions

• Profiles incorporate review outcomes

Operational Flow

• Workflows identify review needs

• System routes to appropriate departments

• Specialists complete designated forms

• Process continues with manual input

Framework Capabilities

• Flexible review trigger configuration

• Department-based specialization

• Form-driven data collection

• Integrated audit trails

Related Topics

• Workflow Tool - Creating review triggers

• Form Builder - Interface configuration

• Profiles - Manual data contribution

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timveroOS: Intelligent orchestration of automated efficiency and human expertise