Manual Decision-Making Process in timveroOS
Last updated
Was this helpful?
Last updated
Was this helpful?
timveroOS enables the inclusion of certain conditions (referred to as “Warning facts”) that prevent the system from automatically proceeding with a participant’s workflow decision (i.e., approving or declining). In these scenarios, Financial Institutions (FIs) can configure policies linking a specific warning to the department responsible for reviewing it and rendering a manual decision.
For instance, a FIs may have four departments dedicated to distinct underwriting responsibilities:
Underwriting: Evaluates debt obligations and assesses credit history.
KYC (Know Your Customer): Verifies client identity and confirms address information.
AML (Anti-Money Laundering): Reviews transaction-related concerns.
Financial Department: Analyzes financial metrics and accounting data.
Within the system, there is a catalog known as Decision Departments, where an administrator can define the departments involved in manual decision-making. Each department record in the catalog contains three attributes: a code, a description, and an activity status. Catalogs
When configuring warnings in the decision tree, the administrator should utilize Decision department field to select to which of them this warning will be assigned for a review. For example:
Administrator should also utilize the Form Scheme field to choose which form will be rendered for the relevant worker to complete/adjust the formalisation of the Client Profile. With this form worker will be able to fill the information about the value of specific Client profile parameter, giving extra flexibility on the manual decisions.
Note: How to build and use Form builder Form builder
Name of the Warning fact will be later displayed in the LOS/ LSS on the participant/ asset block on the Application page in the Scoring and Decision tree tab for the eyes and review of the relevant department worker:
Only users with the corresponding department assigned to their account can take the “Approve” or “Decline” actions, once they are assigned to solve warnings associated with the combination: Participant + Warnings related to this department. More about this you can learn here User's Assignement to Warning (-s)
If multiple warnings exist and different departments are assigned to them, the system follows this logic:
If a user from any assigned department declines the warning under their purview, the participant’s application is immediately declined, and no further department reviews are necessary.
If a user from an assigned department approves the warning under their purview, the system then requires the remaining departments to review their respective warnings. The participant is fully approved only after all assigned departments have approved all relevant warnings.
The users assigned to participant from different departments can work in parallel with each other.
