Launchpad

Overview

The Launchpad feature in timveroOS provides a unified operational interface for managing manual decision workflows from there Manual Decision-Making Process in timveroOS across your organization. It serves as a central command center where authorized personnel can view, assign, and resolve warning facts that require human intervention during the loan origination process.

Business Context

In modern lending operations, certain conditions and risk indicators cannot be fully automated and require expert human judgment. These "warning facts" might include unusual financial patterns, compliance concerns, or edge cases that fall outside standard automated decision parameters. The Launchpad transforms what could be a fragmented, email-driven process into a structured, auditable workflow system.

Key Capabilities

Departmental Work Queue Management

The Launchpad implements a department-centric approach to manual reviews, recognizing that different types of warnings require different expertise, for example:

• Underwriting Department: Reviews debt obligations and credit history anomalies

• KYC Department: Handles identity verification and address confirmation issues

• AML Department: Investigates transaction patterns and money laundering concerns

• Financial Department: Analyzes complex financial metrics and accounting irregularities

Any custom departments can be added via the Catalogsand assigned to the specific warnings in timveroOS workflows - [Beta]

Three-View Workflow Organization

The interface organizes work through three intelligent views:

1. All Items: Complete visibility of all subjects (e.g.participants, collaterals) with unresolved warnings relevant to your department

2. To Be Assigned: Unassigned items requiring immediate attention from your department

3. Assigned to Me: Your personal work queue of assigned reviews

Smart Filtering and Access Control

The system automatically filters content based on:

• User's departmental affiliation

• Active warning facts requiring resolution

• Current assignment status

• Department-specific permissions

Workflow Process

1. Warning Generation and Routing

When the automated decision engine encounters a condition requiring manual review:

• The system creates a warning fact linked to the appropriate department

• The warning appears in the Launchpad for authorized department members

• Form schemes determine what information reviewers need to collect

2. Assignment Management

Department members can:

• Self-assign items from the unassigned queue

• Assign to colleagues within their department (with appropriate permissions)

• Reassign items as workload requires

• Unassign items to return them to the departmental queue

3. Review and Decision

For each assigned item, reviewers access:

• Warning details explaining why manual review is required

• Participant/Collateral profile with relevant background information

• Supporting documents necessary for informed decision-making

• Structured forms for capturing review outcomes

4. Resolution Actions

Reviewers can take definitive actions:

• Approve: Allow the subject (e.g. participant, collateral) to proceed despite the warning

• Decline: Reject based on the identified concerns

• Request additional information: Initiate further investigation

Configuration and Administration

Department Setup

Administrators define departments through:

• Department Code: Unique identifier for system integration

• Description: Human-readable department purpose

• Activity Status: Enable/disable departments as organization evolves

More on this here Catalogs

Warning Fact Configuration

When configuring decision trees, administrators:

• Assign specific warnings to appropriate departments

• Define form schemes for data collection

• Set escalation rules and SLA parameters

More on this here timveroOS workflows - [Beta]

User Management

The system supports flexible access control:

• Users are associated with specific departments

• Permissions control assignment and resolution capabilities

• Role-based access ensures appropriate oversight

More on this here Roles creation

Best Practices

Optimize Department Assignment

• Assign warnings to the department with the most relevant expertise

• Avoid creating bottlenecks by over-concentrating warnings

• Regularly review assignment patterns for optimization opportunities

Maintain Queue Hygiene

• Encourage prompt assignment of new items

• Monitor aging of unresolved warnings

• Implement escalation procedures for stalled items

Leverage Form Schemes

• Design forms that capture decision rationale

• Include fields for risk mitigation measures

• Ensure consistency in data collection across reviewers

Integration with Other Features

The Launchpad seamlessly integrates with:

• Workflow: Receives warnings from automated scoring

• Document Management: Accesses relevant files for review

• Audit System: Records all actions for compliance

• Reporting Module: Provides operational metrics and analytics

Conclusion

The Launchpad feature transforms manual decision-making from an ad-hoc process into a structured, efficient workflow system. By providing department-specific views, intelligent assignment capabilities, and comprehensive audit trails, it ensures that human expertise is applied effectively while maintaining the speed and consistency required in modern lending operations. The result is faster decision turnaround, improved compliance posture, and better risk management across your loan portfolio.